FAQ

We process and ship your order within 2-3 days, delivery times may vary but are generally between 5 and 21 days. If you would like to learn more about tracking your package you can use our order tracking service.

An email confirming your order is normally automatically sent to the email address with which you placed your order. If you have not received an email, please check your spam as a last resort or contact us at email address contact@durag-shop.com.

If you cannot track your package there may be different reasons:

- It is too early to be able to track your package, it will be available after a few days.

- The carrier has not updated the package tracking information.

- Your order number or email address entered is not the correct one (in this case, an error message will be entered)

If the problem persists even after several days of waiting, please contact us at the email address contact@durag-shop.com

Your order number is located on the confirmation email that you receive immediately after your purchase. Example order number: 1350

Delivery is free for orders over €15.90. For orders of a lower amount the delivery price will be automatically calculated at checkout.

Delivery for an order to a country that is part of overseas France amounts to 80 euros.

We deliver to all countries. Please note that delivery times may therefore vary depending on your location.

We are keen to maintain good quality for our products and do not tolerate our customers receiving their orders in inappropriate condition. If you receive an item in poor condition, please send us an email to contact@durag-shop.com with a photograph so that we can negotiate the solution that suits you best; a refund or sending a new item.

If the address given is incorrect we unfortunately cannot modify your order unless you notify us directly before it is transmitted to our logistics department at the time we see your request. We invite you to contact contact@durag-shop.com as soon as possible.

You can pay for your order directly on our site after having selected the products you want, the payment methods and bank cards accepted are:

-VISA

-MASTERCARD

-STRIPE

-AMERICAN EXPRESS

-APPLE PAY

Yes, your information is 100% secure thanks to SSL/TLS protocols, the https present in the URLs of our store testifies to the quality and security of our services. This is used to protect financial transactions for online merchants and allow customers to browse and purchase securely.
You have probably already seen an SSL certificate, it is represented by a padlock that can be found in the URL bar of your browser or an “s” which means “secure”.

Durag-Shop is an online store created in 2018 entirely dedicated to the world of durag, founded by a group of enthusiasts our objective is to offer you a wide choice of products through numerous collections and types of durags in order to allow you to find the one you need. Quality durags like you won't find anywhere else and develop the image of this accessory through its history, its cultural origin and the importance it can have within the current generation.

To collaborate with us, please contact us on contact@durag-shop.com or through our social networks and tell us about yourself! We will contact you again if we are interested. Please read our Ambassador Program.

Promotional codes are to be used during payment, you will receive promotional codes by subscribing to the newsletter, on our social networks, by email.

If you have not found your answer using this FAQ, please contact our customer service at the email address contact@durag-shop.com

Please note that our after-sales service is available from Monday to Saturday.