Delivery & Order
When will I receive my order?
We process and ship your order within 2-3 days, delivery times may vary but are generally between 5 and 21 days. If you wish to learn more about tracking your package you can use our order tracking service.
I didn't receive an email confirming my order, what can I do?
An email confirming your order is normally automatically sent to the email address with which you placed your order. If you have not received an email, please check your junk mail as a last resort or contact us at email@example.com.
I can't track my package.
If you are unable to track your package there may be different reasons: - It is too early to be able to track your package, it is available after a few days. - The carrier has not updated the tracking information of the package. - Your order number or email address entered is not the right one (in this case, an error message will be displayed). If the problem persists even after several waiting players, please contact us at firstname.lastname@example.org.
I can't find my order number.
Your order number can be found on the confirmation email you receive just after your purchase. Example of order number: 1350
What are the delivery costs?
The delivery is offered to you on the whole store no matter the amount of your order.
Quels sont les frais de livraison pour les Dom-Tom ?
La livraison pour une commande vers un pays faisant parti de France d'outre-mer s'élève à 80 euros.
Which countries do you deliver?
We deliver in all countries. Please note that the delivery times may vary according to your position.
Cancellation & Return
I received an item in a bad state
We want to maintain good quality for our products and do not tolerate that our customers receive their orders in an inappropriate condition. If you receive an item in poor condition, please send us an email to email@example.com with a photograph so that we can negotiate the solution that suits you best; a refund or the sending of a new item.
The given address is incorrect, can I change it?
If the address given is incorrect we unfortunately cannot change your order unless you notify us directly before it is forwarded to our logistics department at the time we see your request. We invite you to contact firstname.lastname@example.org as soon as possible.
What are the accepted payment methods?
You can pay your order directly on our website after selecting the products you want, the payment methods and credit cards accepted are : -VISA -MASTERCARD -STRIPE -AMERICAN EXPRESS -APPLE PAY
Are my payment information secure?
Yes, your information is 100% secure thanks to SSL/TLS protocols, the https present in the URLs of our store testifies to the quality and safety of our services. It is used to protect financial transactions for online merchants and to allow customers to browse and buy in complete security. You have probably already seen an SSL certificate, it is represented by a padlock that can be found in the url bar of your browser or an "s" which means "secure".
Who are we ?
Durag-Shop is an online store created in 2018 entirely dedicated to the world of durag, founded by a group of passionate people. Our goal is to offer you a wide choice of products through numerous collections and types of durags in order to allow you to find the one you need, quality durags like you won't find anywhere else and to develop the image of this accessory through its history, its cultural origin and the importance it can have within the current generation.
How do I work with Durag-Shop?
In order to collaborate with us, please contact us on email@example.com or through our social networks by telling us about yourself! We will contact you if we are interested. Please read our ambassador program.
How do I use a promotional code?
Promotional codes are to be used during payment, you will receive promotional codes by subscribing to the newsletter, on our social networks, by email.
Contact our customer service
If you did not find your answer using this FAQ, please contact our customer service at firstname.lastname@example.org. Please note that our after-sales service is available from Monday to Saturday.